The Case of the Missing Laptop
Okay, we're more than a little irked. Ross' student refund check came in a few weeks back; and as planned, we purchased a laptop for him and an additional one to replace this poor relic that's been chugging along for months now. A few specs had been tweaked at the time of purchase so we weren't expecting them to be shipped for several weeks.
Ross' sleeve arrived in the mail. Then an email stating the laptops had shipped. We eagerly awaited the arrival of a UPS slip on our mailbox in the lobby. We waited. And waited. Finally a slipped appeared with our apartment number listed....stuck to someone else's mail box. Hey. It happens. It's humid, they fall off, someone carelessly sticks the slip back up in the general vicinity of the correct apartment.
Like a kid on Christmas morning Ross went into the office with the slip to retrieve the package. Only they couldn't find it. Not in the mail room. Not in the office. It wasn't signed into the book with the other packages delivered that day. Flustered, Ross came upstairs and called Toshiba. They kindly replied with the name of the person who supposedly signed for the UPS delivery associated with the tracking number.
So I tried my luck. To no avail. Later that day, when Ross stopped by again the box magically appeared. Christmas morning all over again! However....there was only one laptop. I thought the box felt awfully light....
Another call to Toshiba...only to discover we had a second tracking number...for a package delivered a week earlier. Signed for by none other than the apartment's assistant manager.
We never received a slip for the package. But this missing package WAS listed in the ledger in the back room. And without a sign out or ID policy for retrieving packages within the apartment no one has any record of anyone claiming the package.
It could be lost in the backroom for all we know. Or some jackass in the apartment managed to get their hands on a free computer. And at the moment our hands are tied. Both UPS and Toshiba have record that the package was delivered and signed for. And our lease, unfortunately, includes a rider allowing management to sign for packages on our behalf, without holding them responsible for items lost.
So.
We're out a $700 computer. With no legal recourse at the moment.
I am beyond pissed.
Ross' sleeve arrived in the mail. Then an email stating the laptops had shipped. We eagerly awaited the arrival of a UPS slip on our mailbox in the lobby. We waited. And waited. Finally a slipped appeared with our apartment number listed....stuck to someone else's mail box. Hey. It happens. It's humid, they fall off, someone carelessly sticks the slip back up in the general vicinity of the correct apartment.
Like a kid on Christmas morning Ross went into the office with the slip to retrieve the package. Only they couldn't find it. Not in the mail room. Not in the office. It wasn't signed into the book with the other packages delivered that day. Flustered, Ross came upstairs and called Toshiba. They kindly replied with the name of the person who supposedly signed for the UPS delivery associated with the tracking number.
So I tried my luck. To no avail. Later that day, when Ross stopped by again the box magically appeared. Christmas morning all over again! However....there was only one laptop. I thought the box felt awfully light....
Another call to Toshiba...only to discover we had a second tracking number...for a package delivered a week earlier. Signed for by none other than the apartment's assistant manager.
We never received a slip for the package. But this missing package WAS listed in the ledger in the back room. And without a sign out or ID policy for retrieving packages within the apartment no one has any record of anyone claiming the package.
It could be lost in the backroom for all we know. Or some jackass in the apartment managed to get their hands on a free computer. And at the moment our hands are tied. Both UPS and Toshiba have record that the package was delivered and signed for. And our lease, unfortunately, includes a rider allowing management to sign for packages on our behalf, without holding them responsible for items lost.
So.
We're out a $700 computer. With no legal recourse at the moment.
I am beyond pissed.
posted by Unknown at
7:25 PM
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